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How can I be sure that my credit card
information is secure?
Who
can I contact for help with the system?
How
do I reserve my hotel room?
Which
credit cards are accepted?
How
do I make a reservation for someone else?
How
do I know my reservation is confirmed?
How
do I make changes to my reservations? (dates, names, hotels)*
How
do I cancel the reservations I have made?*
How
do I change hotels?*
What
about the special discounts?
What
should I do if I have a question about a past reservation?
(cancels, credits, etc.)
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How
can I be sure that my credit card information is secure? |
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We have the utmost respect for your privacy and security. We
never divulge any information in our fully encrypted database
account to anyone without your consent. Once you enter the reservations
system to book a reservation, you are automatically taken into
a secure booking engine that guarantees a safe and smooth transaction.
We are very confident about the Internet security provided by
Netscape's Secure Sockets Layer protocol (SSL). The security
features built into Netscape Navigator, Internet Explorer, and
AOL, protect your Internet communications with: server authentication,
privacy using encryption, and data integrity. |
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Who
can I contact for help with the system? |
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We can be reached through our interactive
customer service form. Also if you need to talk to
someone concerning a reservation, you can call 1.800.715.7666
or 214.361.7311. |
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How
do I reserve my hotel room? |
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The reservation process we have established is very simple.
After you have entered the dates you would like to stay, you
will need to click the "Display only available hotels"
button in order to see what hotels are available on your dates
and their rates. You may either click the "Book Now"
button to begin the reservation process or review hotel descriptions
by clicking "Hotel Information". After selecting your
desired hotel you will be taken to a "Secure Reservation
Request" form. There you will need to review the "Reservation
Information" and fill in the blanks on the "Customer
Information" section 3. The last part of the "Customer
Information" section will ask you to enter your credit
card information or choose to call or fax in the information.
By paying with a credit card over our SECURE form, your reservation
is booked immediately. If you choose to call or fax the information,
the reservation will not be confirmed until we have received
the credit card numbers. |
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Which
credit cards are accepted? |
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Visa, MasterCard, American Express, Diners Club and Discover. |
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How do I make a reservation for someone
else? |
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To complete a reservation for someone else, simply type in his
or her name instead of yours for guest name. Use the billing
address for the credit card you are using as the address. |
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How
do I know my reservation is confirmed? |
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We will send you a confirmation email after you complete your
reservation. This email will include the dates of your reservation
and the price. You may also confirm your reservation online
by accessing Lookup
Your Confirmed Reservations under the Customer
Service link. |
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How
do I make changes to my reservations? (dates, names, hotels)* |
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To make changes to your existing reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts. If you wish
to make a complete date change (eg: February 15 for 1 night
to February 25 for 1 night) cancel your reservation completely
and rebook. |
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How
do I cancel the reservations I have made? * |
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To cancel a reservation, access Change
Your Reservation under the Customer
Service link, and follow the prompts. |
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How
do I change hotels?* |
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To change hotels, access Change
Your Reservation under the Customer
Service link. Cancel your original reservation and
rebook at the desired hotel |
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What about the special discounts? |
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The participating properties we serve offer the quoted rates
to our users. These rates offer substantial savings, but are
subject to availability and may carry certain requirements as
to dates they may apply. Rates do not include taxes and may
vary due to seasonal changes or special events. Due to the nature
of the hotel industry, rates and applicable discounts are constantly
changing. |
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What
should I do if I have a question about a past reservation? (cancels,
credits, etc.) |
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To look up a past date reservation, access Lookup
Confirmed Reservations under the Customer
Service link and follow
the prompts. |
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